Privacy Policy

Last Updated: August 2025

Fluence Properties (“we,” “us,” or “our”) is a real estate agency based in Dubai, UAE, offering residential, commercial, off-plan, and ready properties, along with services such as mortgage assistance and investor after-sales support. We are committed to protecting your privacy and complying with applicable advertising and data protection regulations.

1. Information We Collect

  • Personal Information: When you contact us or make inquiries (e.g., via forms or emails), we may collect your name, email address, phone number, and similar contact details.
  • Usage Data & Cookies: We collect website usage data such as IP address, pages visited, and preferences using cookies to enhance your experience. Strictly necessary cookies are always enabled for functionality, while others can be managed via your browser settings.

2. How We Use Your Information

  • Respond to inquiries, process transactions, and deliver our real estate services.
  • Personalize your experience and improve our platform’s performance.
  • Communicate about updates, promotions, or relevant news, with an option to opt out at any time.
  • Comply with legal and regulatory requirements.

3. Cookies and Tracking Technologies

We use cookies to recognize returning visitors, remember your preferences, and understand which parts of the website are most useful to you. You may disable non-essential cookies in your browser, but this may affect site functionality.

4. Third-Party Sharing

We do not sell personal data. We may share information with:

  • Service providers, such as hosting and analytics platforms.
  • Legal authorities, when required by law.
  • Advertising platforms like Google and Meta, in compliance with their policies.

5. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

6. Data Security

We implement industry-standard measures to protect your information, though no system is entirely risk-free. We advise exercising your own precautions as well.

7. Your Rights

Depending on your location, you may be entitled to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Exercise rights under GDPR, if applicable.

Requests regarding your data can be sent to info@fluenceproperties.com.

8. Children’s Privacy

Our platform is not directed to individuals under 13 years of age, and we do not knowingly collect information from minors.

9. Compliance with UAE Data Protection Law

We comply with the applicable data protection regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This means:

  • Your data is processed lawfully, fairly, and transparently.
  • We only collect data necessary for providing our services.
  • You have the right to request access, correction, or deletion of your personal data.
  • We ensure appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

10. Policy Updates

We may update this policy to reflect changes in our practices or legal obligations. The “Last Updated” date will reflect the latest version.

11. Contact Us

For privacy-related inquiries, please reach us at:

Fluence Properties
2014, Damac Smart Heights, Barsha Heights (Tecom), Dubai, United Arab Emirates
Email: info@fluenceproperties.com
Phone: +971 58 584 9927